Handoffs are where margin goes to die

Work doesn't get dropped inside roles. It gets dropped between them.

Inside a role, work is usually fine. The salesperson sells, the ops person operates, the finance person invoices. The damage happens in the gaps: the quote that was won but never booked, the booking that shipped but never billed, the exception nobody owned.

The cost is invisible

Handoff losses rarely show up as one dramatic failure. They show up as small leaks: a few hours here, a missed charge there, a customer who quietly stops calling. Added up across a year, that is real margin, and it never lands on a report because no single person saw the whole chain.

The space between two roles is where accountability disappears.

A system closes the gap by making the handoff explicit. The work moves with its context, the next owner is clear, and anything that stalls becomes visible instead of vanishing. The margin you were losing between roles is the cheapest margin you will ever recover.