The patient who enquired at 21:00 booked elsewhere by 09:00.
Enquiries answered, consultations booked, records requested, recalls sent. Administrative work only.
What we run
- Enquiry to booked consultation
- Pre-visit forms and records requests
- Reminders and no-show follow-up
- Recalls and review requests
First review
The number we measure first.
Minutes from enquiry to booked consultation
Model it, build it, stand behind it
Three steps. You can stop after the first.
Review
Where requests and documents stall, and what each fix is worth.
- Length: About a week
Build
One client journey, live in your systems, against a written baseline.
- Length: Two to four weeks
Run
We operate and extend it. If it misses, the fix is ours.
- Length: Monthly, cancel any time
Discretion is the job
Every action sits behind one of three gates.
Runs on its own
Confirmations, reminders, filing.
Drafts, then waits
Replies, quotes and documents a person approves.
A person decides
Payments, anything sensitive, anything leaving the firm.
Every access logged. Sensitive data kept apart. No client named without consent.
Built in our own operation first
Alea runs on the same layer we build for clients. We open it up on the call.
Our own operation
Pipeline, content and operations run by agents, with a person approving what leaves.
Two businesses, one operator
One open-source agent rebuilt into a production operations layer, run by one person.
Systems we work inside
No system is named here. We work inside the practice system your clinic already runs, and confirm it on the review.
Answers for this industry
How do private clinics answer patient enquiries out of hours?
Should a private clinic hire another receptionist or automate patient admin?
See what your firm asks twice
Thirty minutes. Under NDA if you prefer. No obligation.