Transmissions
Field notes on operations, automation, and the systems that make service businesses move faster.
- Build Token-Optimised Agent Harness Automations — Schedule the check, not the LLM. Cron jobs, deterministic processes, and initiative loops that spend tokens only when reasoning creates value.
- Giving an agent real power without giving it a loaded gun — How to give autonomous agents real operational power without turning capability into unbounded risk.
- Field notes: chasing carrier rates with an agent — Six carriers, one deadline, zero phone calls. A log of what the agent did.
- Designing for the busiest week of the year — Systems are judged under load. Design for the peak, not the average.
- The owner-as-router problem — When every decision routes through one person, that person is the ceiling.
- Automation is not the same as a system — Zaps automate tasks. Systems own outcomes. The difference compounds.
- Field notes: a forwarder's first week — What changed when rate requests stopped sleeping in an inbox overnight.
- Visibility beats status meetings — If you need a meeting to know what's stuck, the system is the bottleneck.
- Handoffs are where margin goes to die — Work doesn't get dropped inside roles. It gets dropped between them.
- What an AI quote desk actually does — Triage, draft, chase, log. The unglamorous loop that wins loads.
- Inboxes are not a workflow — Shared inboxes feel like a system. They are a queue with no owner.
- The follow-up that never happens — Every lost deal has the same autopsy: someone meant to follow up, and didn't.
- Why work gets stuck between people